How we handle your Personal Information

Our privacy policy (Privacy Policy) outlines how Adelaide Workers Homes Incorporated ABN 47 308 503 618 (“AWH”) handles Personal Information it collects.  AWH is committed to complying with the Australian Privacy Principles (APPs) set out in the Privacy Act 1998 (Cth).  AWH respects the confidentiality of the Personal Information that we Collect, Hold, Use and Disclose and strives to ensure that appropriate steps are taken to safeguard that information.

This Privacy Policy explains how we Collect, Hold, Use and Disclose, Personal Information. ‘Personal information’ is data that relates to an individual and that identifies that individual, or from which an individual can reasonably be identified. This may include a name and contact information, including an email address.

This Privacy Policy is available via telephone on (08) 8133 5000.

From time to time, AWH may review and update its Privacy Policy to take account of new laws and/or changes to our operations and practices.

Personal Information we Collect

We only collect Personal Information that is necessary for our operations and objectives to provide affordable rental accommodation to low and moderate income workers. We collect information from past, current and prospective tenants (Tenants). The primary purpose of collecting Personal Information from past, current and prospective tenants is to allow us to decide who is entitled and remain entitled to accommodation at AWH. Further, the collection of Personal Information enables us to inform or notify our tenants about any issues and/or activities at AWH.

For tenants, the Personal Information we collect includes your:

• name;
• residential and business address;
• email address;
• phone number;
• mobile number
• information included in communications you may have had with us
• Group Certificates/PAYG/Notice of Assessment
• Pay Slips
• Centrelink Income Statement
• Schedule of Personal Assets including house, vehicle, caravan, real estate, stocks, shares.

We may also collect your contact details and email address for tenancy communications only.

We also collect and hold Personal Information, including contact details, of our Board and external stakeholders.

How we collect Personal Information

Where it is practicable to do so, we aim to collect Personal Information about you directly from you.  We may also collect Personal Information about our past, current or prospective tenants from AWH and about other individuals indirectly because it is collected in a communication with us.

Some examples of how we collect Personal Information include (but are not limited to):

• directly from individuals in person, via telephone calls and/or emails;
• directly from individuals on forms completed and submitted to us;
• from AWH (in relation to Personal Information of individuals who are tenants of AWH)
• from government bodies associated with assisting funding or tenancy applications.

How we Use Personal Information and for what purpose

Generally, we use the Personal Information we collect for the primary purpose for collection, or for a related secondary purpose. As noted above, the primary purpose is to identify past, current and prospective tenants and allow us to decide who is entitled and remain entitled to accommodation at AWH and if applicable arrange that accommodation through arranging lease documents. Further, the collection of Personal Information enables us to inform or notify our tenants about any issues and/or activities associated with our tenants and with AWH.

Personal Information we collect is also used to undertake the following:

• process rental payments;
• issue rental receipts;
• maintain a register of tenants; and
• inform tenants about our activities and provide updates on the AWH community;

Where necessary, we may also use your Personal Information to enable us to comply with our obligations under the law.

We will only use your Personal Information in accordance with the APPs, and while maintaining confidentiality. With the exception of updating our AWH community on any issues or activities and using tenant details for those purposes (which would be done with that tenant’s consent), we do not use Personal Information for other purposes.

Disclosure of Personal Information

In order to conduct our business, we may disclose Personal Information to third parties such as relevant government bodies that provide us with products or services or funding that support our activities.

We may also disclose Personal Information:

• with the consent of the individual to whom it relates;
• for the primary purpose the personal information was collected;
• in circumstances where the person about whom the personal information relates would reasonably expect this disclosure to occur; and/or
• where required to do so by law.

Third Parties may include but not be limited to:

• SA Government – Department of Social Services Housing Support;
• Australian Federal Government pursuant to the NRAS scheme; and
• SA Government – Housing SA.

Sharing on social media  

If you click on a link to a social media site or post from the AWH website, or click on a link to the AWH website from AWH Social media pages, we may share your Personal Information (including user name, profile picture, likes and posts) with the AWH social media service provider, other social media users and your social media friends or followers. If you do not want your Personal Information shared in this way, you can choose not to connect via your social media profile with the AWH website, or configure your web browser to block cookies (which may affect the functionality of some website features).

If you interact with us using your social media account, that Personal Information will be subject to the privacy policy of the relevant social media site.

If you do not agree to these disclosures, please advise us via the Contact Details below.

Storage and Security of Personal Information

We take the security of Personal Information we hold seriously.  We handle Personal Information sensitively and in accordance with the APPs.

We take all reasonable steps to protect the Personal Information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.  These steps include using electronic and physical security measures, including password protected software and hardware.

If we no longer need the Personal Information that we hold physical copies of, we take reasonable steps to destroy or de-identify that information.  It may be necessary for us to retain Personal Information to comply with our legal obligations, or for insurance or audit purposes.  Personal information stored electronically may be stored securely indefinitely for IT back up and electronic audit trail purposes.

How individuals can access Personal Information we hold about them

You can request access to the Personal Information we hold about you by contacting us at the address below under Contact Details.  We may need to verify your identity and may charge a fee to cover the cost of providing access.  If a fee is charged for providing access, you will be informed of the details of the fee prior to the provision of access.

How to update or correct your Personal Information

You can request to update or correct Personal Information we hold about you which you believe is inaccurate or out of date by contacting us at the address under Contact Details.

How to make a privacy complaint

We always ensure that we handle your Personal Information in accordance with our Privacy Policy and the APPs.  However, if you have any concerns about our handling of your Personal Information you can contact us using the address at Contact Details so that we can try and resolve the issue with you quickly and directly. If you are still dissatisfied, you can contact the Office of the Australian Information Commissioner at:

• Post: GPO Box 5218, Sydney NSW, 2001. Email: oaic.gov.au.    Phone: 08 8133 5000.

Currency

This Privacy Policy was last updated in September 2021.

Contact Details

To request access to the Personal Information we hold about you, or to make a privacy complaint, please contact us during business hours using the following contact details:

• Adelaide Workers Homes Inc, 169 Fullarton Road, Dulwich SA 5065 Phone: +61 8 8133 5000.